HELP & FAQ
Find answers to our most common questions below.
Frequently Asked Questions
How old do I have to be to order from you? You must be at least 21 years old to acquire firearms, receivers, or other regulated items. By submitting an order, you confirm that you meet all applicable age requirements under federal and state law.
Do you have a physical storefront? No, but we welcome customers by appointments for visits, transfers, or local pickup.
Are you a licensed firearms dealer? Yes. We are a federally licensed FFL (Federal Firearms Licensee). Every transaction is carried out in full accordance with federal, state, and local regulations.
Can you ship a firearm directly to my home? No. Federal regulations require all firearms to be shipped to a licensed FFL dealer.
How does the FFL transfer process work?
- Submit your order through our website.
- Select a local FFL dealer during checkout.
- We dispatch the firearm to your chosen dealer.
- You complete ATF Form 4473 and any other state required forms.
- Once approved, you collect your firearm from the dealer.
How do I choose an FFL dealer? You may use any licensed firearms dealer that accepts transfers. We recommend reaching out to them beforehand to confirm they will accept the shipment and to inquire about their transfer fee. Have them email their FFL Certificate to us.
Do you charge a transfer fee? No. Any transfer fees are determined and collected directly by the FFL dealer you select.
Can someone else pick up my firearm for me? No. The individual listed on the order must personally complete the background check and take possession. Straw purchases are strictly prohibited under federal law.
How long does shipping take? In-stock orders are typically processed and shipped within 2–3 business days after payment and compliance verification. Delivery times vary depending on your location and chosen carrier. Out-of-stock items will be noted on the product page. It will take 5-6 business days from the day after you place your order for delivery of your item(s).
Do you ship accessories to my home? We make our best effort to ship everything all at once to your chosen FFL. If you order does not include a firearm, we ship it to your chosen shipping address, assuming that complies with your local laws.
Do you ship to all states? We ship to all locations where the product is legal. Orders that violate state or local restrictions will be canceled.
Will I receive tracking information? Yes. Tracking details are emailed to you once your order has been shipped.
Can I return a firearm? No. All firearm and serialized item sales are final once shipped. Ammunition is also non-returnable.
What if my firearm is defective? Manufacturer warranties remain in effect. Please contact the manufacturer directly for warranty service or repairs.
Can I return accessories? All sales are final. In some cases we may make an exception, but a restocking fee of 15% applies.
What payment methods do you accept? We accept all approved payment methods shown during checkout.
Do you charge shipping? Any applicable shipping fees are clearly displayed before you finalize your purchase.
Why was my order canceled? Orders may be canceled for several reasons, including:
- Legal or regulatory restrictions
- Inventory availability
- Payment verification issues
- Fraud prevention measures
If your order is canceled, we will notify you and process a refund when applicable.
What laws apply to my purchase? All transactions must comply with federal, state, and local laws. It is the buyer’s responsibility to verify that any item is legal to possess in their jurisdiction.
Do you keep my information private? Yes. We do not sell or share customer information. For details on how your data is handled, please review our Privacy Policy.
Can you help me understand my state’s laws? We can provide general guidance, but it remains your responsibility to research and comply with all applicable regulations in your area.
Should I rely only on the product descriptions on your website? No. We encourage you to verify all specifications directly with the manufacturer before placing an order. The information provided on our site is for reference purposes only.